Playbet.io FAQ - Your Complete Crypto Casino Guide

Yes, Playbet is fully licensed and regulated under the Curaçao Gaming Authority (License No. OGL/2024/1214/0712), ensuring a compliant and secure betting environment. Your safety and trust come first.

Yes, Playbet is 100% safe. Playbet is fully licensed under the Curaçao Gaming Authority (License No. OGL/2024/1214/0712), and every game is independently tested by trusted labs like eCogra and TechLabs for fairness. Still not convinced? Check out our 4.4 ⭐ Trustpilot rating, and see what real players are saying.

Playbet is operated by Bitx Operations N.V. incorporated under the laws of Curacao with registration number No. 161842 with a registered address at Korporaalweg 10, Curaçao. Bitx Operations N.V. is licensed and regulated by the Curacao Gaming Authority under the License No. OGL/2024/1214/0712, authorized and regulated by the Government of Curaçao.

To create your Playbet account and start crypto gambling:

1. Hit “Sign Up” in the top-right corner of the homepage.
2. Fill in your detailsquick and simple.
3. Check your inbox and verify your email.
4. Click the link, and boom - you’re in.

Your account’s live, your wallet’s ready, and you’re all set to start spinning, betting, and enjoying everything Playbet has to offer!

No stress, resetting your password is quick and easy. Here is how you do it:

1. Click the LOGIN button and select "FORGOT PASSWORD?"
2. Enter your email address in the provided field
3. Check your inbox for password reset instructions and link
4. Follow the link to set up your new password

Still stuck? For additional help, contact our responsive customer support team through Live Chat on our website or email [email protected]. Our dedicated support team resolves queries fast.

Yes. At Playbet, we prioritize fair play and offer multiple responsible gaming options. Our SoftSwiss games are 100% provably fair with easy verification:

How to verify game fairness:

1. While playing any game on Playbet.io
2. Click the 'Provability' button on the right side of the screen
3. The provability widget will display verification details

For games from other providers, fairness is guaranteed by our Curaçao Gaming Commission license.

Yes! You can try out your favorite crypto casino games completely free in demo mode. Just hit “Play for Fun” and start spinning, betting, and testing strategies. No deposit, no risk, just pure fun.

If your game freezes, you can typically resume from the exact point you left off when reopening the game. If direct resuming isn't possible:

• The game round continues on our server
• Gameplay proceeds even during computer freezes or internet disconnects
• Any winnings earned are automatically credited to your account

Troubleshooting frozen games:

1. Refresh the website (often resolves the issue)
2. Clear browser cookies and cache if refreshing doesn't work
3. Contact support at [email protected] or via Live Chat for additional help

No, you’re only allowed one Playbet account per player - for life. If you’ve closed your account and want back in, just contact support to reopen your original account. Creating, extra accounts can trigger suspensions and blocked withdrawals, so stick to one and you’re good to go.

Upon requesting a withdrawal, if document verification is necessary:

KYC Timeline:

• Within 1 hour: Email sent detailing required documents and instructions
• Within 12 hours: Documents verified (typically completed within 1 hour)
• Notification: You'll be notified throughout the process

To submit documents:

1. Navigate to your personal profile
2. Select the 'Documents' tab
3. Upload required files (maximum 2MB per file)

Accepted file formats: PDF, JPEG, JPG, PNG

Check verification status: Return to the 'Documents' tab in your profile to monitor progress.

Yes, we must comply with Curaçao licensing authority regulations. If documents don't meet requirements, we'll contact you to request additional or alternative copies to ensure legal compliance.

To add a new cryptocurrency to your account:

1. Navigate to the deposit page
2. Click the 'Add Currency' button
3. Select your desired cryptocurrency from the dropdown menu
4. The selected currency will be associated with your account

Playbet supports 10 major cryptocurrencies for deposits and withdrawals:

• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• Bitcoin Cash (BCH)
• Dogecoin (DOGE)
• Tether (USDT)
• Ripple (XRP)
• Binance Coin (BNB)
• Cardano (ADA)
• TRON (TRX)

Usually, just a few minutes. Most crypto deposits land instantly, but timing can vary depending on:

• Current blockchain transaction volume
• Network fees applied to the transfer

In most cases, you’ll see your funds ready to play within minutes.

Don’t panic. Here is what to do if your cryptocurrency deposit isn't appearing:

1. Check blockchain confirmation status - transactions need blockchain confirmation
2. Verify your wallet: Make sure the funds were sent successfully.
3. Track it: Use a blockchain explorer to follow your transaction status.
4. Still stuck? Contact our Live Chat or email [email protected] - we’ll help you.

If you send your deposit to an incorrect address or below the minimum required amount, the funds are typically considered lost. This is due to:

• Irreversible nature of blockchain transactions
• Decentralized management independent of centralized authority
• Accuracy requirements for recipient addresses
• Minimum threshold requirements for successful crediting

Before making a withdrawal, your deposited amount must be wagered at least 1 time. This means the full amount of your deposit must be used in gameplay before cashout is permitted.

No, we don't enforce any withdrawal limits on verified accounts, allowing you to withdraw your crypto winnings without restrictions.

Yes, all interactions between your browser and Playbet are protected with industry-standard encryption technology from the moment you log in. This ensures all personal information and account actions remain completely confidential.

Yes, your crypto security is our utmost priority. Our expert team has implemented advanced safeguards to protect against theft of funds and sensitive information, ensuring your Bitcoin and other cryptocurrencies remain secure.

To fully protect your crypto casino account:

Password Security:

• Use a unique password for Playbet different from your email and other sites
• Create strong, complex passwords with mixed characters

Computer Security:

• Conduct regular virus scans to detect malicious software
• Remove keyloggers and other threats that could compromise login information

Player safety is our foremost concern. For cryptocurrency transactions, you typically won't need to submit documents as standard procedure. However, we reserve the right to request additional verification if we detect:

• Suspicious account activity
• Potential fraudulent behavior
• Unusual transaction patterns

Yes, we provide comprehensive responsible gambling tools on our limits page:

Available Limit Types:

• Deposit Limit: Cap deposit amounts in selected currency (daily, weekly, monthly)
• Loss Limit: Automatically halt play after predetermined losses within set timeframe
• Wagering Limit: Monitor total wagered amounts and stop play at specified limits
• Session Limit: Control gaming session duration with automatic logout

These tools help you maintain control of your crypto gambling activities.

Cooling-Off Period:

• Duration: 1 day to 6 months
• Account Access: Can access account but cannot deposit
• Promotions: No promotional communications received
• Reactivation: Automatic end after specified duration (subject to 7-day reopening period)

Self-Exclusion:

• Duration: 6 months to permanent exclusion
• Account Access: Cannot log into account at all
• Reactivation: Account cannot reopen until exclusion period fully elapsed
• Return Process: Must contact support directly to discuss account reopening

Yes, you can permanently close your Playbet account. For security and statistical purposes, we don't delete accounts, but we can permanently close them:

Account Closure Process:

1. Email [email protected] with closure request
2. Include a brief explanation for leaving Playbet
3. Account will be permanently closed (cannot be reopened)
4. Important: You cannot create new accounts after permanent closure

Need additional help with your crypto casino experience? Contact our 24/7 support team via Live Chat or email [email protected] for prompt assistance.